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Tech Lockdown – Sedania Innovator CEO Discusses on How Consumer Behaviours Change and Ways to Build a “New Normal”
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May 18, 2020 Library

 

Consumer behaviour and expectations have certainly changed a lot since the COVID-19 pandemic hit global industries. For one, physical stores have been forced to close their doors, supply chains have been severely disrupted, and customers are relying more than ever before on online tools and services. But how has the crisis really affected retailers and other customer-facing industries?

Daniel B. Ruppert, Group CEO of Sedania Innovator shares on how buyer behaviours change and build a “new normal” for modern consumer culture, and what are the retail opportunities that come with it such as chatbot for e-commerce.

 

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