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Rackspace Technology®—a leading end-to-end, hybrid multi-cloud technology solutions company, has partnered with Straits Interactive, a leader in data protection and governance as-a-service, to create an artificial intelligence (AI) Data Protection Officer (DPO) Assistant with Foundry for AI by Rackspace (FAIR™) on Microsoft Azure OpenAI Service. The driving force behind the collaboration is to promote the responsible use of AI by leveraging Rackspace Technology’s multi-cloud solutions integrated with Microsoft Azure OpenAI Generative Service.

Straits Interactive and Rackspace Technology will offer joint solutions that include AI-enabled multi-cloud solutions integrating Microsoft Azure OpenAI Service and Microsoft Purview for data governance as part of its Capabara Capability-as-a-Service platform services. These solutions will enable organizations to harness generative AI for business transformation.

The AI DPO Assistant, one of the first in the Asia Pacific and Japan (APJ) region, is a chatbot powered by generative AI as part of Straits Interactive’s suite of services within Capabara, The Capabara platform is a proprietary Capability-as-a-Service that offers a comprehensive solution for organizations to develop, govern, and manage digital transformation goals while ensuring the safe and responsible use of generative AI.

“Straits Interactive is proud to partner with Rackspace and Microsoft in our aim to accelerate the adoption of generative AI for small and medium enterprise subject matter experts. The Capabara platform and the AI Assistant chatbot transform and optimize Straits’ efficiency and productivity, and we are excited to share this technology,” said Kevin Shepherdson, CEO at Straits Interactive. “Rackspace Technology’s secure multicloud solutions and Microsoft Azure OpenAI Service align with our goal to empower organizations of all sizes to create value with generative AI while balancing it with managing risks and constraints, safeguarding their data, and maintaining compliance.”

Providing Many Benefits to Businesses

The AI DPO Assistant chatbot guides organisations, especially small- and medium-sized enterprises, in data governance and navigating data protection requirements. Built on the Microsoft Azure Open AI Service, the chatbot securely stores data in a multi-cloud environment by Rackspace Technology. The AI DPO Assistant will:

• Enable clients and service providers to efficiently query industry best practices and procedures in multiple jurisdictions. It will also allow governance teams to securely upload their Governance, Risk Management, and Compliance (GRMC) documents and provide self-help assistance to employees across the organisation.
• Collaborate with consultants from Straits Interactive to operationally comply with data protection requirements, which consider bespoke company policies, associated risks, and recommended operational controls.
• Leverage generative AI capabilities to create customized in-house Generative AI apps using Straits Interactive AI Capability tools, including tabletop exercises for breach scenarios, self-learning compliance modules, assessment questions, and more.

“Straits Interactive required an AI solution that could understand queries in natural language and provide concise, accurate responses, allowing employees to access data privacy information instantly,” said Srini Koushik, President of Technology and Sustainability at Rackspace Technology. “From understanding region-specific privacy laws to the differences between regulations in different countries, this shift from manual processes to an AI-driven solution led to a significant leap in efficiency. Developing the new AI DPO Assistant on Microsoft’s OpenAI Service with FAIR will improve sustainable data governance.”

“Utilising Rackspace’s IP in the generative AI and FAIR offering, Rackspace gathered specific requirements from Straits Interactive to propose a multi-phase approach that facilitated a prompt demo for stakeholders, satisfying short-term needs and a productised solution for long-term customer needs,” said Kevin Shepherdson, CEO of Straits Interactive. “By implementing a responsible OpenAI framework alongside IaC and CI/CD frameworks, Rackspace ensured faster iterations of the productized solution, optimizing efficiency and effectiveness.”

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