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Opensignal, the independent global standard for analysing consumer mobile experience, has just announced the winners of its Malaysia Mobile Experience Awards 2022. The analysis was made at a national level, as well as across 15 Malaysian territories, helping Malaysian mobile users to understand which mobile network may be best for them, based on how they use their phones and where they live in the country.

The awards compared and ranked Malaysia’s mobile operators utilising millions of measurements collected by Opensignal, during the ninety-day period between June 1 and August 29, 2022, and provides a realistic snapshot of the experience of Malaysian mobile users, and the performance of the various Telcos, during that timeframe.

The full report can be viewed on https://www.opensignal.com/reports/2022/09/malaysia/mobile-network-experience.

Some key national findings include:

Digi leads in Excellent Consistent Quality. Unifi takes the Core Consistent Quality award.

Digi wins the Excellent Consistent Quality award, as the operator met the minimum recommended performance thresholds for HD video, group video conference calls and gaming for the highest percentage of users’ tests. Meanwhile, Unifi won the Core Consistent Quality award with 86.7%—a lead of 2.9 percentage points over Digi. These results make both Digi and Unifi repeat winners of our Consistency awards, as the two operators won Excellent Consistent Quality and Core Consistent Quality, respectively, in our last report.

Digi breaks the 20 Mbps barrier in Download Speed Experience.

Digi users saw the fastest average download speeds in Malaysia, making Digi the winner of the Download Speed Experience award with 20.5 Mbps.

Digi and Maxis are top for Video Experience.

After a short stint as the sole winner of the Video Experience award, Maxis winds up sharing the top spot, this time with Digi which has improved since the last report in April. Malaysian users on Digi and Maxis enjoyed the best available quality of experience while streaming video over mobile connections but U Mobile and Unifi were close behind.

Maxis users enjoy the best multiplayer mobile gaming experience.

Maxis beats the competition on the quality of experience when it comes to playing multiplayer mobile games in Malaysia. Maxis wins Opensignal’s Games Experience award with a score of 67.3 points, giving it a lead of 2.5 points over second-placed U Mobile. With this score, Maxis earns a Fair (65-75) rating for Games Experience—one higher than the ratings of any of its other competitors.

Regional Results

Opensignal’s Mobile Network Experience Report for Malaysia also took a deep dive into the regional performance of Malaysia’s mobile operators across 15 Malaysian territories (Johor, Kedah, Kelantan, Kuala Lumpur, Melaka, Negeri Sembilan, Pahang, Perak, Perlis, Pulau Penang, Putrajaya, Sabah, Sarawak, Selangor and Terengganu). This data provides interesting insights for Malaysian consumers because the performance of telcos does vary widely across the country.

Looking at regional Video Experience, the national winners—Maxis and Digi—placed at the top in 10 and 12 regions, respectively. This includes Digi’s outright win in Negeri Sembilan and Pahang as well as Maxis’ sole outright win in the national capital region of Kuala Lumpur. It is noteworthy that U Mobile wins outright in Kelantan and also placed joint top in eight regions.

Maxis dominates the regional results for Games Experience by placing top across 14 regions. The operator wins outright in seven regions and collects joint wins in a further eight. Perlis was the only region where Maxis didn’t make it to the winning position. Users in Perlis saw the best available Games Experience on Celcom, Digi and U Mobile’s networks.

Turning to the speed categories, Digi wins the vast majority of the regional awards for Download Speed Experience, while U Mobile dominates the regional Upload Speed Experience. Users on Digi’s network enjoyed the top download speeds in 12 out of 15 regions, with outright wins in nine regions.

However, in Kuala Lumpur, our Yes users saw the fastest download speeds. Yes is the outright winner of Download Speed Experience in Kuala Lumpur with speeds averaging 33 Mbps —172.7% faster than Yes’ national average. This could likely be due to 5G among other factors, as Kuala Lumpur is one of the selected locations where Yes has launched 5G.

There are many more graphs which provide a wealth of comparative data in the full report: https://www.opensignal.com/reports/2022/09/malaysia/mobile-network-experience.

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