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An Binh Commercial Joint Stock Bank (ABBANK), a leading joint stock commercial bank in Vietnam with special focus on retail banking, has announced the launch of its new credit decisioning system. This innovation enables ABBANK to make faster, smarter credit decisions while demonstrating its commitment to customer-centricity.

The system utilises state-of-the-art technologies, built on advanced analytics to power risk modelling and decision-making algorithms. This enables more informed credit decisions, reduces turnaround times and provides an enhanced experience for its customers. It will also ensure responsible lending practices, mitigate potential risks, and maintain a healthy loan portfolio.

Moving Towards Strategic Risk Management Goals

The analytics-powered system is one of ABBANK’s key initiatives to achieve its 2025 strategic risk management goals. In Vietnam, it is among the few retail banks that have automated its credit decisioning system with an industry-leading solution.

Le Thi Bich Phuong, Acting CEO at ABBANK, said: “Our new credit decisioning system is an example of our commitment to driving innovation and technology adoption. Our approach revolves around strategic investments, fostering an innovation culture, continuous improvement initiatives, and strategic partnerships. We are confident that this system will enable us to provide our customers with a faster and smarter loan application process while maintaining prudent lending standards and credit risk management principles.”

A Collaboration of Leaders

The new credit decisioning system is the result of a collaboration among SAS, Intel and Thakral One. By collaborating closely with these partners, ABBANK has implemented a system that is efficient, effective and aligned with the changing needs and expectations of its customers.

To address challenges related to legacy credit origination systems, outdated credit scoring models, and manual processes, ABBANK conducted a thorough assessment of its existing systems and processes. It collaborated closely with SAS and Thakral One to develop a roadmap for modernising its credit origination systems and processes. This involved leveraging SAS’s cutting-edge technologies for risk assessment, decisioning, as implemented by Thakral One’s team of experts.

“We are incredibly thankful to ABBANK for giving us an opportunity to implement the SAS Solution to further strengthen ABBank’s operational efficiencies in credit risk and scale the Bank’s capacity and capability to cater to more customers more efficiently,” said Bikram Singh Thakral, CEO at Thakral One. “It has been a great honour to work on this important project alongside the ABBANK Team, and we sincerely appreciate the expertise and commitment of everyone involved in bringing this new system to life. We believe that the benefits brought about by this new system will be transformational for ABBANK’s retail loan business and inspire further local innovations for positive social impact,”

Powered by Intel Xeon Processors

The SAS Intelligent Decisioning Solution leverages Intel® Xeon® Scalable processors with built-in AI accelerators and software libraries like the Intel® oneAPI Math Kernel Library that are optimized for performance. Intel technologies enable critical banking systems such as Loan Origination System, CIC H2S System, and ABBANK’s Full Data Warehouse – empowering the bank’s comprehensive and proactive risk management approach as it generates intuitive reports that aid in informed decision-making by management.

“We are glad for the opportunity to partner with Thakral One on the successful implementation of the SAS Intelligent Decisioning solution for ABBANK. This solution is a game-changer for improving the customer experience in the credit origination process, empowering ABBANK to make better risk-related decisions that ultimately lead to the best possible outcomes for their customers,” said Queenie Wong, Director, Customer Advisory (ASEAN), at SAS Institute. “By enabling ABBANK to leverage valuable insights, we are confident that they will be able to better handle customer needs and exceed expectations. We are committed to ABBANK’s success in Vietnam and look forward to more partnership opportunities.”

ABBANK intends to expand the credit decisioning system beyond its retail customer segment and also cater to small and medium enterprises—making the most of the system’s versatile functionalities while broadening customer reach and improving revenue performance.

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