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Jumio, the leading provider of automated, Artificial Intelligence (AI)-driven identity verification, risk signals, and compliance solutions, has released the Jumio 2024 Online Identity Study, the third installment of its annual global consumer research. This year’s results highlight significant concerns among consumers about the risks associated with generative AI and deepfakes, including the potential for increased cybercrime and identity fraud.

The Jumio 2024 Online Identity report  examined the views of more than 8,000 adult consumers, split evenly across the United Kingdom, United States, Singapore, and Mexico. The results suggest nearly three-quarters of consumers (72%) worry on a day-to-day basis about being fooled by a deepfake into handing over sensitive information or money. Only 15% of global consumers—and only 7% in Singapore—said they have never encountered a deepfake video, audio, or image before.

Even with high anxiety around this increasingly prevalent and ever-evolving technology, consumers continue to overestimate their own ability to spot deepfakes—60% believe they could detect a deepfake, up from 52% in 2023. In Singapore, this number rises to 77%. Globally, men were more confident in their ability to spot a deepfake (66% men versus 55% women), with men aged 18–34 demonstrating the most confidence (75%), while women aged 35–54 were least confident (52%).

“As generative AI advances, the incidence of deepfakes continues to rise, revealing a significant gap in our collective ability to detect these deceptions,” said Stuart Wells, Jumio’s Chief Technology Officer of the results of the Jumio 2024 Online Identity study. “This continued overconfidence underscores the critical need for stronger public education and more effective technological solutions. It’s essential that businesses and consumers collaborate to enhance digital security measures to effectively prevent identity fraud.”

A significant majority (60%) of consumers call for more governmental regulation of AI to address these issues. However, regulatory trust varies globally, with 69% of Singaporeans expressing trust in their government’s ability to regulate AI, compared to just 26% in the UK, 31% in the U.S., and 44% in Mexico.

Jumio 2024 Online Identity Report  Reveals True Cost of Online Fraud

Fraud is an all-too-familiar issue for many consumers across the globe, with 68% of respondents to the Jumio 2024 Online Identity report saying  that they know or suspect that they have been a victim of online fraud or identity theft, or that they know someone who has been affected. U.S. consumers were most likely to be direct victims of fraud (39%) either knowingly or by suspicion, and Singapore was the top country to report knowing a victim (51%).

While nearly half (46%) of the consumers who were or suspected they were a victim of online fraud or identity theft said the ordeal was a minor inconvenience, 32% said it caused significant problems and several hours of administrative work to resolve, and 14% went as far as calling it a traumatic experience.

Regardless of whether they have been a victim of fraud or identity theft, most consumers worry daily about falling victim to data breaches (79%) and account takeover attacks (77%), according to the findings of the Jumio 2024 Online Identity

Balancing Security and User Experience for Identity Verification

Identity verification is a key part of the solution for companies looking to secure themselves and ensure that their users are genuine. More than 80% of Singapore consumers said they’d be willing to spend more time on identity verification if those measures improve security in industries including financial services (85%), the sharing economy (85%), healthcare (85%), government (84%), travel and hospitality (84%), retail, and ecommerce (83%), social media (82%) and telecoms (82%).

When creating a new online account, global consumers said taking a picture of their ID and a live selfie would be the most accurate form of identity verification (21%), with creating a secure password coming in at a close second (19%).

“As we navigate the complexities introduced by generative AI, the role of sophisticated security systems becomes crucial,” said Philipp Pointner, Jumio’s Chief of Digital Identity. “To counter the rise in deepfakes and cyber deception, incorporating multimodal, biometric-based verification systems is imperative. These technologies are key to ensuring that businesses can protect their platforms and their customers from emerging online threats, and are significantly stronger than passwords and other traditional, outdated methods of identification and authentication.”

The Jumio 2024 Online Identity report was conducted by Censuswide, with 8,077 consumers split evenly across the United Kingdom, United States, Singapore, and Mexico. The fieldwork took place between March 25 and April 2, 2024. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct which is based on the ESOMAR principles and are members of The British Polling Council.

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