Covering Disruptive Technology Powering Business in The Digital Age

A survey commissioned by UiPath, a leading enterprise automation software company, found that 69% of workers in Singapore believe that automation can address burnout and improve job fulfilment. It is higher than the global average (58%) and the third highest among all countries surveyed globally. Seventy-three percent of workers in Singapore also report that they view employers that use business automation to help support employees and modernise operations more favourably than those that do not.

Employees are being asked to do more work with less support, with 47% of all Singapore respondents saying they have been asked to take on more tasks at work in the past six months because of layoffs or hiring freezes. As work pile-up takes a toll on employees—about one in four workers (26%) in Singapore report feelings of burnout—more staffers are leaning on AI tools to provide relief, giving rise to the Automation Generation.

Ushering in the Automation Generation

The Automation Generation does not represent a specific age or demographic, but rather, the professionals embracing artificial intelligence (AI) and automation to be more collaborative, creative and productive. This generation of workers wants these technologies to enrich their work and personal lives and prevent them from feeling like robots themselves.

Forty-nine percent of Singaporean workers are already using business automation solutions at work, the second highest among all countries surveyed globally. Of these workers comprising the Automation Generation, 87% feel like they have the resources and support needed to do their job effectively. Meanwhile, 81% believe business automation solutions can help address burnout and enhance job satisfaction.

Other Relevant Findings

The survey of 581 Singaporean workers also found:

• Automation Generation workers desire flexibility, upward mobility, and spending less time on manual tasks. When asked what aspects of their job would change with the help of automation tools, Singaporean workers said they wanted more flexibility when it comes to their work environment (47%), more time to learn new skills (43%) and less time spent on manual tasks (42%).
• Workers are increasingly looking for automation and AI-powered tools to help with mundane, repetitive tasks. 
  • 69%of Singaporean workers believe that automation can address burnout and improve job fulfilment.
  • Workers are most interested in automating these tasks: analyzing data (58%), inputting data/creating datasets (54%) and resolving IT/technical issues (50%).
  • Workers who are using business automation solutions say it has enabled greater productivity (55%), more accurate work (46%) and better internal workflows (45%).
  • Regardless of job role, 55% of workers are interested in becoming citizen developers to create new automations that could enhance their work/life balance.
• More than half of all Singaporean workers across generations are receptive to the potential of AI-powered automation in helping them at work. More than half of all Generation Z (85%), Millennial (72%), Generation X (65%) and Baby Boomer (57%) respondents think that automation would help them do their jobs better.
• The leading contributors to burnout for Singapore workers are: pressure from managers/leadership (40%), too much time spent on tactical tasks, working beyond scheduled hours (38%) and uncertainty about career opportunities at their company (33%).

Empowering Employees in the Digital World

“Disruption in the workplace and macroeconomic factors often mean employees are asked to bear that burden by doing more with less—but it doesn’t need to be that way,” said Brigette McInnis-Day, Chief People Officer at UiPath. “The employees of Automation Generation are embracing AI-powered automation so they can better manage their workloads, excel in their careers, and improve their work-life balance. Businesses that deploy AI in an open, flexible, and enterprise-ready way are best positioned to attract and retain the types of employees that will help them thrive in an automation-first world. Automation is a key differentiator for companies to attract and retain by empowering employees and driving engagement.”

“As the Singapore economy continues to remain volatile due to the global outlook, automation can play an important role in helping organizations navigate challenges, as it has the potential to transform industries and improve the lives of workers,” said Jess O’Reilly, Area Vice President, Asia at UiPath. “The insights from our survey have shown that the majority of Singaporean workers are ready to embrace AI-powered automation to support them at work. To enhance job satisfaction and increase the productivity of workers, organizations in Singapore must augment capabilities of the human workforce with automation to ensure sustainable business growth.”

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