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Omnichat, a leading omnichannel chat commerce solution provider, has launched Omni AI—a new chatbot integrated with ChatGPT 3.5. The integration creates seamless communications with Artificial Intelligence (AI) across multiple messaging platforms covering WhatsApp, Facebook Messenger, Instagram, and LINE.

Leveraging the most advanced AI language model, Omni AI serves as a digital assistant for retailers. It can handle customers’ enquiries, recommend products and facilitate marketing campaigns, plan automated customer support and help with marketing and sales services.

Achieving 300% Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ companies around the globe. These companies include OSIM, Timberland, Logitech, Sa Sa, Venchi and Eu Yan Sang. In 2022, the company helped retailers generate USD $600 million in Gross Merchandise Value—or the equivalent of 230% YoY growth. Daily active social messenger users through Omnichat reached 23 million and the conversion rate was 500% higher than the average of eShop.

The incorporation of ChatGPT into Omnichat’s all-in-one messaging platform marks a significant development in transforming customer engagement through AI-powered chatbots.

“With its conversational capabilities, Omni AI is more capable to understand the preference of customers and facilitate retailers to generate higher conversions across multiple messaging platforms,” said Alan Chan, Founder of and CEO at Omnichat. “Combing with our online-merge-offline sales solution and customer journey that pair with revenue tracking across online and offline channels, we are excited to see how Omni AI can further enable retailers to drive revenue growth to the next level.”

With a presence in Asia Pacific, Omnichat is planning to expand to global markets this year. The Omnichat team has grown five times from 2022 to over 100 now. The company is looking for the next round of funding as well.

“With the power of OpenAI’s ChatGPT technology, we aim to develop the first USD $10 billion SaaS company in Asia in the future,” Chan added.

For more information or to request a trial of Omni AI, please visit
https://blog.omnichat.ai/chatgpt-202303/.

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