
Schneider Electric, the global leader in the digital transformation of energy management and automation, has announced the expansion plans as well as the opening of a new full-fledged Service Operation Centre, located at their GUTOR Experts office at Hicom-Glenmarie Industrial Park in Malaysia. The expansion is a step in line with Schneider Electric’s growth strategy to double its services as well as increase its service engineers and operational staff by 60% by 2025.
Chan Jian Wen, Head of Field Service Sales & Operations at Schneider Electric Malaysia said, “As Malaysia’s economy looks to rebound and adapt to the ongoing pandemic, digitalisation offers businesses the opportunity not only to play to their existing strengths and implement faster, more flexible and efficient processes to capture greater market share, but also enable businesses to realise new growth opportunities. With Malaysia’s diverse culture and mindsets, we see the country as a key growth market with long-term digital potential. Our new Service Operation Centre with streamlined services aims to ease businesses’ transformation journeys through digital customisation, simulation and optimisation, especially for Malaysian businesses with aged facilities.”
Khazanah Research Institute revealed that although the digital economy presents an abundance of opportunities, the lack of technological knowledge, organisational silos and cost among Malaysia’s enterprises remain a barrier. Schneider Electric, through its new Service Operation Centre, can support businesses to realise the full potential of digitalisation. The company will work towards doubling its services in the next four years with 2022 as a pilot in providing enhanced digital solutions, consulting services and services contracts to enterprises, aligning business growth strategies to Malaysia’s digital goals. Through this expansion, the Field Services Team will be able to effectively cut down response time and enable greater engineering customisation, resulting in a smoother digital transformation journey for its customers.
“With the new Service Operation Centre, we are confident in delivering better value for our customers in driving continuous digital optimisation. To achieve this, we want to invest in our employees, ensuring that our service engineers are well-equipped with an avenue for capacity increment, working stations with the latest digital tools as well as providing continuous competency training for both technical and management skills to ensure high-quality services for our customers. With our growth plan in place, we are also creating new job opportunities for Malaysians through the hiring of competent service engineers and operational staff,” Wen added.
Schneider Electric’s expansion plans also allow greater employee experience and flexibility. The Field Services Team utilises a digital command centre to map tasks and address customer requests through geolocation that enables more effective assignment of service engineers, giving rise to greater adoption of remote work and faster response time. With the latest technology and full-fledged facilities, employees will be better equipped to grow Schneider Electric’s service capabilities without the limitations of the pandemic.
Schneider Electric is committed to investing in its employees, paving the way towards Malaysia’s goal of becoming a regional leader in the digital economy. The new Service Operation Centre has unlocked the company’s opportunities to empower Malaysia’s workforce with increased productivity, new digital skill development and continued economic growth in the long run.
Schneider Electric will be providing more information on new career opportunities in the next few months. For more updates on other Schneider Electric initiatives, please visit https://www.se.com/my/.


Archive
- October 2024(44)
- September 2024(94)
- August 2024(100)
- July 2024(99)
- June 2024(126)
- May 2024(155)
- April 2024(123)
- March 2024(112)
- February 2024(109)
- January 2024(95)
- December 2023(56)
- November 2023(86)
- October 2023(97)
- September 2023(89)
- August 2023(101)
- July 2023(104)
- June 2023(113)
- May 2023(103)
- April 2023(93)
- March 2023(129)
- February 2023(77)
- January 2023(91)
- December 2022(90)
- November 2022(125)
- October 2022(117)
- September 2022(137)
- August 2022(119)
- July 2022(99)
- June 2022(128)
- May 2022(112)
- April 2022(108)
- March 2022(121)
- February 2022(93)
- January 2022(110)
- December 2021(92)
- November 2021(107)
- October 2021(101)
- September 2021(81)
- August 2021(74)
- July 2021(78)
- June 2021(92)
- May 2021(67)
- April 2021(79)
- March 2021(79)
- February 2021(58)
- January 2021(55)
- December 2020(56)
- November 2020(59)
- October 2020(78)
- September 2020(72)
- August 2020(64)
- July 2020(71)
- June 2020(74)
- May 2020(50)
- April 2020(71)
- March 2020(71)
- February 2020(58)
- January 2020(62)
- December 2019(57)
- November 2019(64)
- October 2019(25)
- September 2019(24)
- August 2019(14)
- July 2019(23)
- June 2019(54)
- May 2019(82)
- April 2019(76)
- March 2019(71)
- February 2019(67)
- January 2019(75)
- December 2018(44)
- November 2018(47)
- October 2018(74)
- September 2018(54)
- August 2018(61)
- July 2018(72)
- June 2018(62)
- May 2018(62)
- April 2018(73)
- March 2018(76)
- February 2018(8)
- January 2018(7)
- December 2017(6)
- November 2017(8)
- October 2017(3)
- September 2017(4)
- August 2017(4)
- July 2017(2)
- June 2017(5)
- May 2017(6)
- April 2017(11)
- March 2017(8)
- February 2017(16)
- January 2017(10)
- December 2016(12)
- November 2016(20)
- October 2016(7)
- September 2016(102)
- August 2016(168)
- July 2016(141)
- June 2016(149)
- May 2016(117)
- April 2016(59)
- March 2016(85)
- February 2016(153)
- December 2015(150)