Covering Disruptive Technology Powering Business in The Digital Age

ServiceNow, the AI platform for business transformation, today announced a new National Academic Partnership with Republic Polytechnic – the youngest of Singapore’s five polytechnics – to provide hundreds of early in career and lifelong learners further access to dynamic and emerging AI and cloud computing roles, supporting the Government’s Smart Nation agenda.

The news comes as ServiceNow launches its inaugural National Skills research, with Pearson, finding that 15 percent of the new jobs created in Singapore will need people with AI and emerging technologies skills. 361,000 new jobs will arrive in Singapore by 2028 – more than 55,000 in technology specific roles. The ICT, Financial Services, Healthcare, Manufacturing and Professional Services industries will experience the greatest national jobs boost.

The research also found that jobs in Singapore will benefit from the biggest time savings by using AI at work, compared to other countries globally.

“Jobs in Singapore can look to save up to 14 hours a week, with local based roles such as system administrators, developers, business process analysts, architects and implementation consultants all set to receive a greater time boost when compared to equivalent jobs overseas*said Wee Luen Chia, Managing Director and Group Vice President, ServiceNow Asia.

“Everyone can find valuable time savings by putting AI to work, every day. The national productivity gains this will deliver to business, government agencies and the economy is unparalleled. Not to mention the freedom this delivers to people to focus on innovating, growing business and furthering their skills.”

ServiceNow has trained 1,900 Singaporeans on the company’s AI platform within the last 12 months, with more than 600 free courses and 18-job related certification paths available.

Innovative Training Program for In-Demand Digital Roles

Republic Polytechnic and ServiceNow are launching their first collaborative course in October, through the Diploma in Enterprise Cloud Computing & Management and Diploma in Information Technology. These programs will equip students with the skills and credentials to pursue high-demand careers in fields such as development, digital project management and business digitalisation.

The course also connects students to ServiceNow’s jobs for these students to access meaningful digital careers with many of the world’s leading enterprises within Singapore and across the globe.

“As we embrace Singapore’s Smart Nation vision, we are excited to collaborate with world-class AI partners like ServiceNow to offer accessible, high-quality, and industry-recognised skills. Through this collaboration, we aim to equip Singaporeans with job-ready skills that align with in-demand roles across the nation. Our courses will open doors for students to access different tech career opportunities across various industries, laying a strong foundation for a successful digital career,” said Wai Ling Wong, Director, School of Infocomm, Republic Polytechnic.

This partnership builds on ServiceNow’s existing skilling commitments with customers, partners and government agencies, including NTUC LearningHub, VITAL Shared Services, Synapxe – Singapore’s HealthTech agency, GovTech, Accenture, Fujitsu, Enable – a Fujitsu company, NCS and Tata Consultancy Services, to train employees or skill individuals on ServiceNow’s Platform.

Local industries to thrive in the AI revolution

As AI adoption accelerates, Singapore’s labour market will continue to evolve. ServiceNow and Pearson’s research reveals that jobs growth within the next five years is expected to be greatest across Singapore’s most strategic industries that can expand Singapore’s pan-Asia footprint.

This projected job growth includes:

• 33,400 in Telecommunications, Media and Technology
• 29,300 in Financial Services
• 15,600 in Healthcare
• 10,900 in Manufacturing – marking an incredible turnaround for a sector that suffered decline in the workforce in the past
• 3,900 in Professional Services
• 300 in Travel

Technology careers are now pervasive and cross-industry; ServiceNow expects careers to create 55,000 new roles in Singapore. Jobs like computer and information systems managers, software application developers, and data analysts are expected to see significant growth. Meanwhile, more than 2,200 new technical project managers will be required by companies who are investing in new technologies and systems upgrades, necessitating expertise in project management. 1,500 new application developers will play a vital role in strengthening Singapore’s digital core and delivering new services to Singapore citizens.

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