Singlife, a leading homegrown financial services company in Singapore, has announced that it has partnered with Qlik® to enhance its digital agility and analytics capabilities. This collaboration aims to improve customer service and deliver value-driven digital financial services.
Through Qlik’s cloud data integration and visualisation capabilities, Singlife employees gain access to 360° real-time customer insights, including claim processes and call centre service inquiries. These insights empower employees to make informed decisions, reduce friction, and elevate the customer experience for over one million customers across Singapore and Southeast Asia. As a result, the claims process has been streamlined, leading to enhanced efficiency and 35% reduction in data analysis costs.
In line with its cloud-first strategy, Singlife is moving its business analytics infrastructure to the cloud in 2024. This move will further enhance its digital capabilities and make it one of the first financial services companies in the ASEAN region to fully migrate its business intelligence (BI) solutions to the cloud.
Qlik Cloud provides Singlife with artificial intelligence (AI)-powered data integration and analytics solutions that deliver analytics-infused customer and employee insights. These holistic solutions scale on-demand to unlock immediate value and actions, such as claim resolutions and new service delivery.
Hundreds of Business Intelligence Apps for Digital Transformation
To support its digital transformation journey, Singlife has developed over 300 BI applications, including customer- and internal-facing apps, from multiple internal data sources. These applications utilise Qlik Sense to tackle complex analytics challenges. With Qlik Sense, Singlife can create, share, and distribute dashboards to empower customer service agents to make sharper, data-driven decisions. For instance, employees can easily filter and segment customer insights to provide timely advice on insurance coverage, enhancing the end-to-end customer journey. In addition to this, Singlife is using Qlik Application Automation to automate reporting functions and further back-end tasks to help trigger informed actions from employees.
Singlife will also utilise Qlik’s Singapore cloud region to store and deploy data for analytics locally at scale, ensuring optimal operational performance and data compliance while achieving cost savings.
“Data is crucial for making informed decisions, and Qlik is helping Singlife make better decisions faster to improve our customer care while driving costs down,” said Richard Vargo, Group Head of Products, Propositions and Transformation at Singlife.
“Running data analytics using Qlik and the cloud provides us with new customer insights faster and the cost efficiency we need, which is essential for an agile business like ours,” he added. “We are excited about exploring Qlik’s machine learning solutions to make predictions and plan decisions even faster and more accurately in the future.”
“The insurance industry in Singapore is rapidly evolving to better serve customers on digital channels, and Singlife is leading the way using cloud technologies to deliver innovative new services,” said Geoff Thomas, Senior Vice President, Qlik Asia Pacific and Japan, at Qlik.
“Singlife is setting an inspiring example in Singapore’s insurance and financial services industry, demonstrating how cloud technology can revolutionise customer service, reduce costs, and fuel innovation,” he continued. “Singlife’s success underscores the incredible potential of harnessing data in the cloud with Qlik.”
Archive
- October 2024(44)
- September 2024(94)
- August 2024(100)
- July 2024(99)
- June 2024(126)
- May 2024(155)
- April 2024(123)
- March 2024(112)
- February 2024(109)
- January 2024(95)
- December 2023(56)
- November 2023(86)
- October 2023(97)
- September 2023(89)
- August 2023(101)
- July 2023(104)
- June 2023(113)
- May 2023(103)
- April 2023(93)
- March 2023(129)
- February 2023(77)
- January 2023(91)
- December 2022(90)
- November 2022(125)
- October 2022(117)
- September 2022(137)
- August 2022(119)
- July 2022(99)
- June 2022(128)
- May 2022(112)
- April 2022(108)
- March 2022(121)
- February 2022(93)
- January 2022(110)
- December 2021(92)
- November 2021(107)
- October 2021(101)
- September 2021(81)
- August 2021(74)
- July 2021(78)
- June 2021(92)
- May 2021(67)
- April 2021(79)
- March 2021(79)
- February 2021(58)
- January 2021(55)
- December 2020(56)
- November 2020(59)
- October 2020(78)
- September 2020(72)
- August 2020(64)
- July 2020(71)
- June 2020(74)
- May 2020(50)
- April 2020(71)
- March 2020(71)
- February 2020(58)
- January 2020(62)
- December 2019(57)
- November 2019(64)
- October 2019(25)
- September 2019(24)
- August 2019(14)
- July 2019(23)
- June 2019(54)
- May 2019(82)
- April 2019(76)
- March 2019(71)
- February 2019(67)
- January 2019(75)
- December 2018(44)
- November 2018(47)
- October 2018(74)
- September 2018(54)
- August 2018(61)
- July 2018(72)
- June 2018(62)
- May 2018(62)
- April 2018(73)
- March 2018(76)
- February 2018(8)
- January 2018(7)
- December 2017(6)
- November 2017(8)
- October 2017(3)
- September 2017(4)
- August 2017(4)
- July 2017(2)
- June 2017(5)
- May 2017(6)
- April 2017(11)
- March 2017(8)
- February 2017(16)
- January 2017(10)
- December 2016(12)
- November 2016(20)
- October 2016(7)
- September 2016(102)
- August 2016(168)
- July 2016(141)
- June 2016(149)
- May 2016(117)
- April 2016(59)
- March 2016(85)
- February 2016(153)
- December 2015(150)