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SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, has announced the launch of its first IT service management (ITSM) data centre in Australia for SolarWinds^® Service Desk customers. The Sydney-based data centre will help improve performance and speed while allowing SolarWinds customers to demonstrate compliance with data sovereignty requirements.

The new ITSM data centre is set to enhance the SolarWinds software as a service (SaaS)-delivered offering and expand customer availability to not only Australian customers but businesses throughout the Asia-Pacific and Japan (APJ) region, enabling lower latency for users and delivering accelerated responsiveness and increased customer performance in the region.

The investment comes as part of the company’s regional growth in APJ alongside the Asia-Pacific data centre for SolarWinds Observability announced earlier.

“The new Sydney ITSM data centre provides a solution to the demand we’ve been seeing from customers in this space,” said Sai Krishna, Group Vice President, Engineering, at SolarWinds. “A growing number of companies in the region seek to comply with data residency while delivering a great user experience.”

Krishna added: “The launch of our first data centre in Australia demonstrates our ongoing investment in the local market and our steadfast commitment to the APJ region more broadly. Most importantly, it offers Australian organisations greater control over their data and further improves the performance of SolarWinds Service Desk in the region.”

Ongoing investments by SolarWinds in the region, including this new local data centre, seek to help the company’s customers in Australia accelerate and derive greater value in their digital transformation initiatives. Reinforcing this commitment is the company’s involvement in the 24th itSMF National Service Management Conference, which is being held at the Adelaide Convention Center.

“Australia is an extremely important market for SolarWinds, and we’re pleased to bring the new capability offered by our Sydney data centre to the local market and our customers in Australia,” Krishna concluded.

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