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Talkbots That Speak Like a Local Are Just What ASEAN Businesses Need in a Customer-Centric World
June 18, 2021 News

Editor’s note
: On the 22nd of June 2021, at 10 AM-11 AM SG/MY/PH time, IBM will be hosting a webinar where experts from WIZ.AI and IBM will discuss how organisations in the financial and banking, insurance, healthcare, telecommunication and e-commerce industries benefit from conversational AI to automate and improve the customer experience. Click here for more information and to register for this not-to-be-missed webinar.


AI has come a long way in mimicking what a human can do – sometimes even more. We saw it beat a chess world champion, it is enabling self-driving cars and even writing articles, among many other things. Now, we are seeing more industries looking to use AI to help converse, solve and respond to customer enquiries, automating responses while improving the customer experience tremendously with the power of technology and data.

Conversational AI continues to improve and it is allowing for disruptive tools such as talkbots that can automatically respond to customers at any time of the day, be able to recognise what the customer needs and provide the most appropriate responses instantaneously.

One industry study found that over 64% of business respondents believe that talkbots allow them to provide a more personalised service experience for customers. In addition, 90% of businesses report faster complaint resolution with talkbots. These are but some of the benefits that it provides, on top of taking much of the pressure from human agents in dealing with the bulk of customer enquiries, while augmenting their capabilities.

It is with conversational AI technologies that organisations can do more for their customers. However, responding to customers alone is only the bare minimum, as companies can do so much more with their AI deployments and gain various competitive advantages within their respective industries.

Learn how this is possible in an upcoming webinar hosted by IBM, where powerful AI-language tools built for enterprises will be discussed and how they can provide unique differentiators in terms of talkbots found in the business landscape.

The solutions on IBM Cloud Series is a unique IBM ASEAN initiative to showcase cutting-edge solutions from their partners, built using IBM Cloud technologies. In this webinar, WIZ.AI will talk about how their conversational AI made for ASEAN languages can greatly improve the customer experience for businesses in the region.

Watch as speakers including Allan Ong (Head of Business Development, WIZ.AI) and Michael Ang (Partner Ecosystem IBM Cloud, ASEAN) discuss how WIZ.AI (supported by IBM Cloud) has developed a human-like conversational voice AI that can listen, understand and sound like a local — to engage and delight customers no matter what language or accent they speak using their proprietary voice AI technology.

The exclusive webinar, which also includes a Q&A/panel session at the end, will be held virtually on the 22nd of June 2021 starting at 10 AM GMT+8. Attendees are invited to participate from the comfort of their home or office and experience the latest strategies in leveraging next-generation technology for their business success.

Click here to register.