Covering Disruptive Technology Powering Business in The Digital Age

Editorial Note: From gig economy to sustainable development, the technology trends of the future all depends on the type of technology they leverage on. While AI has been the biggest trend and talk of 2019, 2020 will only see AI getting better. With the world expected to see more rampant data growth and with the availability of 5G imminent, tech trends for 2020 will most likely see even more disruption.

In the last decade, mobile service providers, device makers and Internet companies built a virtual second world for us to live, work and play in – a digital one. At the start of this new decade, Telenor Group’s research arm believes that people will reflect more on how our real world and this new digital reality should safely and productively intersect.

“Many of the trends we spotlight for next year show innovation charging ahead faster than ever, enabled by more access and more demand, as well as by revolutionary new tech platforms and sociopolitical forces,” says Bjørn Taale Sandberg, Head of Telenor Research.

“At the same time,” Sandberg adds, “other trends suggest we are having a common technological epiphany, a kind of digital realisation. People are waking up and examining how and where technologies, including AI, Machine Learning, IoT, and new network innovations will best and most securely connect them with the people and things that matter most. The world of technology isn’t a place that can be defined by a single storyline, it’s our job to understand the larger sometimes contradicting contexts we live in – in both of our worlds – and then to home in on the most important developments that could reshape our lives.”

Here are the 20 trends that point to an exciting, chaotic and complex 2020:

1
Green gets mean

Green innovations go beyond hype and get real

Reusable shopping bags, plastic straw bans and “flight shaming” have been the causes du jour among the Instagram Influencer set, but big picture… in 2020, no one will be satisfied with empty words, greenwashing or drop-in-the-bucket efforts anymore. In 2020, we will see green innovations go beyond the hype, using combinations of IoT, big data and AI tech to measure consumption, reduce demand and significantly reduce carbon footprints while cutting costs and building new revenue streams. This action comes as a result of consumers, investors, purchasers in the business world and employees demanding that we get our act together.

The telco industry will be a crucial foundation of the future economy and can drive real change across multiple sectors in society, in collaboration with its suppliers, investors and customers. Telcos can encourage their equipment vendors, IoT hardware and mobile phone manufacturers to commit to higher climate ambitions, by using recycled raw materials, responsible minerals provisioning, renewable power, new modes of transportation and sustainable packaging.

Moving into 2030; businesses, particularly in Europe, will move toward sourcing 100 percent renewable electricity, laying the foundation of climate neutral business operations. And for consumers, mobile services will continue to provide the capacity for individuals to access apps and services that will drive more widespread and effective green habits wherever they are. Finally, in the tech space, we’ll see increasingly generous public and private financing for green startups and scale-ups. What will drive successful “green” cases in business? A combination of sustainable business models, availability of data, digital competence and strong leadership.

2
The Internet of Bodies

A growing “internet” of connected health, medical and communications devices – attached to our bodies
The term, Internet of things (IoT) has been given copious column inches in recent years, particularly in the business, tech and trade press. But sensors on shipping containers, manufacturing systems and agriculture infrastructure, while broadly impactful, aren’t relatable to the everyday tech user. But 2020 promises to bring all of this much, much closer to home. If you thought that people and mobile technology were already more or less “attached at the hip”, well, be prepared to be taken literally. This next year will see the “Internet of Bodies” become a much bigger thing.

Today and even more so starting next year, we are connecting our bodies through a host of monitors that measure blood pressure, blood oxygen, activity, heart rate, arrhythmia and even snoring. And in 2020 we will see the first applications that go beyond just monitoring and into actual auto-interventions. One such example is insulin pumps. A large community of patients and health advocates, “We are Not Waiting”, have pushed the frontier for a long time, and in 2020, we will see the first commercial systems closing the loop between reading blood sugar and delivering insulin to the body. Biohacks such as Elon Musk’s Neuralink startup are still far from commercialization, but there are diseases and conditions that are costly and care intensive where the “IoB” will have great potential.

3
Tech-arranged “marriages”

5G, IoT and AI will spur industry collaborations that share competence and co-create world-changing platforms

2019 was year 0 for commercial 5G launches. In 2020 we will see widespread launches in most developed economies. Mobile providers will put 5G’s speed and capacity on centre stage, but the real innovations, and with them, sweeping societal changes, will come from behind the scenes where industries are getting together and mixing things up.

These innovations include network-slicing, with which business-critical systems can run unencumbered over the mobile internet. Or something called Network Function Virtualization (NFV), where network services can be developed by software, which will radically speed up how services are developed. With lower latency (meaning: no signal delays, everything in real-time) and a vastly higher number of IoT devices out in the world, emergency, eHealth, logistics, security systems and remote investigations will be enabled by quality networks that allow remote investigations using video, drones and sensors that securely transmit data.

2020 will mark the beginning of this innovation journey. Turning these opportunities into scalable innovations will require industries and governments to pool their competences and start co-creating services. The technology is here, but no single company possesses the capabilities to make it real.

4
Build your own network

Peer-to-peer tech and mesh apps will enable off-the-grid, build-it-yourself communications networks

Tech companies and governments are collecting and analysing more data about communication patterns and Internet usage. With this, they’re creating new products, services and offerings, and in some parts of the world, surveillance systems. As a result, more users are taking steps to protect their communications. In addition to fully encrypted apps, apps that use mesh or peer-to-peer technology are expected to increase in popularity as the technology for creating networks without centralised infrastructure improves. In other words, private citizens and organisations are developing the ability to run their own communication networks, such as most recently during the Hong Kong protests.

Communicating without a central coordinating network is appealing to people for many reasons, and in 2020, we expect to see more go that route especially in conflict situations, to mobilise for protests, and simply to stay below the radar. Mesh apps can also be valuable in situations where the regular networks are not available, such as in the wilderness, in cases of network outages, and in events or situations with a need to communicate with friends and family in the near vicinity.

5
“DIRTY DATA!” is the new “FAKE NEWS!”

The term “dirty data” will be used to question AI credibility

When faced with a choice, we always want to make the best one. And nowadays, with vast amounts of data and advanced analytics, machines can point us to the best option or even make the decisions for us. But what if the data sets and processes are inaccurate, biased or even compromised? Then the decisions may be flawed, or even illegal.

We call this “dirty data”, a term that in 2020 may go as mainstream as “fake news”. As data-driven decision-making from Artificial Intelligence or Machine Learning (AI/ML) become more common, it will be subject to more public scrutiny. People will ask whether solutions are fair and unbiased, or whether the data used to train them was ‘dirty’.

The EU and the data science community is very aware of this challenge, and is working hard to  ensure  data quality, start-ups focused on data auditing are seeing the light of day and significant research is going into finding solutions. The question is whether practitioners will manage to keep pace as new data is generated at astonishing speed.

6

What is the cost of trust?

A growing minority of people are waking up to the fact that free searches and social media services aren’t really free.

The competition for your trust is going to intensify in 2020 and the arena will be your mobile phone. A long line of scandals has plagued many of the internet and social media companies that leverage our mobile connections, leading people to take a second look at these organisations. Trust is at the core of all relationships, including those with customers, but the reality is that most of us now share more personal info online than we share with our doctors. It’s easier to do, it’s built into daily behaviours and so far, it’s much less regulated than the health sector.

A majority of people in markets as diverse as Norway, Malaysia and Pakistan still believe that ‘free’ services come at no cost, but we see signs of a growing minority of people who understand that these companies make their money from our data by using it to sell tailored advertisements. In 2020, we believe customers will increasingly reserve trust to companies who have a line of revenue independent from how much they know about us personally.

7
eSIM  takes off

In 2020 e-sim technology will become common in both consumer electronics and company related IoT. Users will be able to activate and change subscriptions without having to wait for a new sim-card to arrive by mail or go to a store to pick it up. While digital distribution of mobile subscriptions is available today, the commercial introduction of e-sim will start to speed up the transition from physical to digital retail, and we can expect to see a number of new eSIM services and apps launch in the market in the coming year.

8

Charge rage

There is no escaping the place of the electric car. And in 2020, almost every large car manufacturer will enter the market with larger family cars built for longer distances. It’s not enough anymore to offer the sideshow of a city car. With a host of new cars in a range of sizes, models and charging capacities, prices will drop, and consumers will respond well.  Because of this, 2020 will also mark the first backlash against electrical cars as governments are reducing incentives to protect their revenues and as charge station demand outweighs supply.

9
Sleep tech

How’d you sleep? The question is as commonplace as “How are you doing?” And though every decent fitness tracker has sleep monitoring, sleep isn’t something most of us really analyse beyond when and how long we’ve slept – and the accuracy and quality of current sleep tracking tools still varies greatly. In 2020, we will begin to see a new generation of fitness devices that measure not only pulse and movement, but also blood oxygen levels and maybe even brain activity. With newfound capabilities, we expect watches to do for sleep apnea what they did last year for heart arrhythmia.  Sleep tech won’t be perfect, but it will make a difference in our ability to measure, monitor and optimise our sleep. Could 2020 be the first year we see consumer devices approach medical-grade accuracy? Let’s sleep on it.

10
Clash of the streaming giants

Once upon a time, broadcast TV shows like “Friends” dominated our social routines and water cooler chats around the world. Since then, HBO and Netflix have moved into our living rooms, supplementing the still-robust broadcast and cable offerings. They’re now followed closely by the new AppleTV+ and Disney+ platforms and probably others soon, all of whom are offering content featuring our favorite stars, powered by cinematic production budgets, and distributed on native interfaces and owned devices. 2020 will bring us a battle of these streaming giants – and with it, more and better content than ever.

11
Gaming gold rush

For gamers, 2020 is going to be a great year. Apple has already launched its Arcade, and Google wasn’t far behind with Stadia, both representing a renewal of the gaming industry. Apple Arcade gives subscribers access to all their exclusive offerings for download and offline play. Google Stadia is based on streaming and replaces local computational power with cloud computation. 2020 will see them both broaden the footprint of gaming, but also offer Microsoft (X-Box) and Sony (Playstation) new, tough competition. Expect to see multiple industries (including telecommunications) make aggressive plays to take pieces of the lucrative gaming pie in the year ahead.

12
DIY AI

AI is in high demand but is being held back by a significant shortage in AI talents and skills to build and train modern AI for production. AI platforms with automated Machine Learning features will become more and more popular as they provide convenient user-interfaces that make AI available to non-experts. This will help more people and organisations develop their own AI technology. The promise is that general business users will be able to make use of AI without assistance from experts, but rather, from AI that trains itself.

13
Deepfake for the masses

While the use of new AI methods such as Generative Adversarial Networks (GANs) has caught attention through deep fakes, use of similar technologies in creating digital content and fun apps is increasing in sophistication and popularity. In 2020, AI-powered filters will no longer be enough, and the use of AI-generated content for video creation will fuel new must-have apps. A similar development goes into smartphone photography where AI used for computational photography will bring digital content to a new level, e.g. by stacking several pictures together to create a picture that isn’t possible to be captured in one shot.

14
Bringing Big Tech down to size

The power and influence of ‘Big Tech’ will reach a tipping point in 2020. It is becoming apparent that a few global online companies are controlling information, disrupting job markets, and eating an increasingly large chunk of the global economy. This position gives them close to unrivaled market power on precious data needed to develop powerful AI algorithms for our automated future. We will see a stronger push for regulations from governments and consumers. This could include taxation, data privacy and security, restrictions on political advertising and possibly company break-ups.

15
Ethical AI gets in gear

The ethical AI movement is now in full swing among political, business and research elites, primarily in Europe but also in other parts of the world. Technology companies will experience a push from regulators, investors, their own employees and society at large to develop and commercialize AI that prevents harm and advances humanity, increases societal and environmental well-being and respects human rights. 2020 will bring concrete policy actions in this area and real efforts from companies to connect AI ethics to value creation. AI governance frameworks will become a new normal in the tech industry, including but not limited to voluntary ethical codes, ethics-by-design principles in software development, new governance structures and employee training programs.

16
Digital Twinning is digital winning

Digital twins will go mainstream in 2020, as they become common collaborative tools for planning, developing, operating and maintaining assets and infrastructure. A digital twin is a replica of a particular physical entity such as a car, building, road, or city. The twin is continuously updated with real-time data, and relies on widespread adoption of sensors and other software tools. Artificial Intelligence (AI) and Machine Learning (ML) are then used to predict conditions and prescribe action that can be taken on the physical twin (e.g. the real road, the real building, etc.).

17
Fight phone scams with Machine Learning

Phone scams are on the rise in 2020. It could be a Wangiri call, or “one ring” call, which just rings once and drops, leaving a missed call from an international or unusual number. Users may be tempted to call this number back (at a premium price) and be forced to pay huge fees. People may also receive robo-calls saying that their bank account has been blocked and they need to call a scam number to reactivate it. To protect their customers, mobile operators are putting a deal of work into detecting and blocking these scams. In 2020, Machine Learning techniques will be an efficient tool for operators to prevent these phone scams and protect their customers.

18
The gig’s up: Labour rights for Gig Economy workers

The Internet created a platform for companies like Uber, Lyft, AirBnB and Foodora to create a new kind of economy. The Gig Economy, as it is sometimes dubbed, has also created labour relations issues, as most of these internet companies do not offer a full employee contract to their deliverers and drivers, the backbone of their operations. They are brought on as contractors to provide labour and capital, but share next to none of the gains and fall outside many of the employment safety nets. They’re already starting to demand their fair share. We expect this tension to make more news around the world in the year to come.
19

“Second-hand” is the new “smart”

More people will become increasingly tuned into the runaway cost of new high-end smartphones and the climate impact of making a new one. Extracting precious metals to make the phones has a significant carbon footprint. Though there isn’t a lot of data on the environmental impact of smartphone production, the UN claims that 80 percent of a smartphone’s carbon footprint comes from manufacturing, around four percent from transportation, and 16 percent from a lifetime of use. For climate conscious people, keeping the smartphone you have – or even buying a slightly used one – will be increasingly attractive in 2020.

20
2020 takes us to the stars

Since the 1960s race, space has only been accessible using expensive, non-reusable rockets. Now, however, the industry is booming with optimism, as companies like SpaceX have slashed costs by pioneering reusable rockets. Less expensive access to the stars and the continued march of Moore’s Law making electronics smaller and less energy-hungry will enable new innovations, including commercial travel to space stations and the moon, and a planned release in 2020 of space-based broadband to unconnected areas. The development brings both huge opportunities and significant regulatory and commercial challenges. As space becomes ever more accessible, its role in connecting us will grow in importance.

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