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Data and intelligence play a key role in enabling automation and implementing a successful hybrid work strategy, but a holistic approach is required to maximise its advantages.

Recently, VMware announced modern artificial intelligence (AI) integrations to the Anywhere Workspace platform, part of the VMware Cross-Cloud services portfolio, that automatically optimise employee experience, drive new vulnerability management use cases, and simplify application lifecycle management. VMware Anywhere Workspace is the only hybrid work platform that integrates digital employee experience (DEX), virtual desktop infrastructure and apps (VDI and DaaS), unified endpoint management (UEM) and security to enable a seamless and secure workspace on any device or location.

“Last year, we announced our Autonomous Workspace vision as a path forward for organisations to navigate the challenges brought on by hybrid work,” said Shankar Iyer, Senior Vice President and General Manager, End-User Computing, at VMware. “We are thrilled to unveil new advancements for our customers that expand data sources and insights, integrate with technology partners for improved security, and unify app delivery strategy across all virtual desktops and apps. These innovations continue to progress our vision of providing the next evolution of digital workspaces.”

Integrated AI-Driven Platform Scales Experience Management

VMware continues to leverage data, intelligence, and automation to improve the employee and IT experience by introducing new Insights and Playbooks based on greatly expanded data and machine learning algorithms that enhance DEX remediation capabilities. These updates broaden access to data, help strengthen VMware Insights, and allow for remediation of more issues.

VMware will now enable delivery of new app performance scores, in addition to existing mobile device, desktop, and virtual environment experience scores. If a SaaS app service goes down, IT is proactively alerted and employees are automatically notified. This allows IT to quickly resolve the outage without dealing with inbound support tickets and employees don’t waste time trying to access unavailable services.

But simply providing IT with more data is not enough to empower them to work smarter. VMware’s AI-driven Insights feature now provides anomaly detection that informs IT of potential experience issues for frontline devices and VDI environments, in addition to mobile and desktop environments. Today’s announcement of new Playbooks enables IT to create step-by-step remediation workflows to resolve incidents more efficiently and use success rate analytics to automate the resolution process and streamline execution over time.

“Workspace ONE intelligence has been a game changer for us when it comes to automating life cycle management inside UEM. We have been utilising it for automatically tagging devices and assigning them into smart groups. We have also used several dashboard templates for monitoring our security stance and helping remediate high-risk security threats,” said George March, Manager of Digital Workspace and Development, Information Technology, at USA Health. “Next on our roadmap is implementing the ITSM connector, and with the addition of remediation playbooks, we are so excited about the way it will streamline our help desk support teams workflows.”

Unique Partner Integration Powers New Security and Manageability Use Cases

Ensuring end-to-end manageability and security for today’s distributed workforce is critical and requires a holistic approach to vulnerability assessment, prioritisation, remediation, out-of-band support, and reporting. Collaboration with a best-of-breed partner ecosystem that offers speed, breadth, and depth in vulnerability management is necessary to protect against sophisticated attack vectors. VMware is committed to innovating together with our technology partners to provide customers with more secure and seamless hybrid experiences.

VMware continues this mission by announcing an expanded partnership with Intel through a one-of-a-kind, cloud-native integration of Workspace ONE with Intel vPro®. This chip-to-cloud integration makes it easier to secure and remotely manage work devices entirely from the cloud, with no additional on-premises infrastructure and management software needed. Through line of sight and out-of-band management of vPro powered devices, IT teams can have below-the-OS vulnerability insights, and visibility to reduce the impact of potential exploits quickly and efficiently. Using Workspace ONE, customers can have centralised visibility into Intel vPro-powered PCs and accelerate patch remediation cycles for devices located outside of office perimeters, even if the devices are sleeping or powered off. This improves security and compliance by accomplishing higher patch saturation with fewer remediation steps and reduces potential disruption to employee productivity.

Modern App Management Simplifies Virtual Environments

Managing and delivering apps across VDI, DaaS, and published app environments has become increasingly complex and inefficient due to silos of legacy tools used. VMware recently introduced Apps on Demand, powered by VMware App Volumes, to unify app management and intelligently deploy apps to published app hosts or non-persistent desktop environments, all based on real-time app usage.

VMware announced additional expansion of App Volumes support to deliver apps on demand to persistent virtual desktops. Now in beta availability, customers with persistent VMware Horizon environments will be able to use App Volumes to capture their apps once and deliver to many persistent virtual desktops. This automates the app delivery process with up to 99% compatibility and reduces management time and costs for any desktop or published app environment. VMware App Volumes is the only solution to help organisations deliver and manage apps across VMware Horizon, Citrix, Microsoft, and Amazon virtual desktop and app deployments as part of VMware’s Apps Everywhere vision.

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