Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announced CouriersPlease’s deployment of Zebra’s TC56 handheld touch computer to help manage its couriers’ pickups and deliveries, leading to an improvement in its customer service and staff performance.
CouriersPlease is a leading parcel delivery service with nationwide coverage across Australia from 18 locations and approximately 750 independently owned franchisee courier businesses. It offers both same day and next day delivery services and is heavily dependent on technology to enable it to be very price competitive in its same day delivery service.
“Our couriers were previously using a device running the Windows Mobile operating system to manage their pickups and deliveries, but those devices were approaching their end of life. There were issues with functionality, durability and battery life that were significantly impacting our franchisees’ ability to manage their business effectively,” said Jessica Ip, Chief Transformation Officer, CouriersPlease.
Zebra’s TC56 offers a seamless, fast and easy transition from CouriersPlease’s legacy devices, and worked well with the CouriersPlease CPGo custom Android-based application. The purpose-built mobile device has increased scanning speed, added functionality with ready-to-use voice solutions and improved battery life of up to 14 hours, thereby enhancing productivity.
“Zebra’s TC56 is able to support our new CouriersPlease CPGo application developed for our delivery drivers. Additionally, the solution is robust, easy to use and easy to see under bright sunlight. It can also reliably and quickly scan parcel barcodes that could be dirty, damaged or poorly printed,” added Ip.
“According to Zebra’s Future of Fulfilment Vision Study, more than half of parcels will be delivered in under two hours by 2028. And it is expected that handheld mobile computers with barcode scanners will be used by 99 percent of respondents for omnichannel logistics by 2021,” said Tom Christodoulou, Regional Director of Australia and New Zealand, Zebra Technologies. “The digital transformation journey is a natural move for any forward-thinking company, and we are delighted to support CouriersPlease in its transformation to becoming a digital e-commerce service provider.”
KEY TAKEAWAYS
- Zebra’s TC56 improves CouriersPlease’s overall service and staff productivity by offering increased scanning speed, added functionality with ready-to-use voice solutions and improved battery life of up to 14 hours.
- Zebra’s Android-powered solution offers a seamless transition from CouriersPlease’s legacy devices and worked well with the in-house custom Android application.
- Zebra’s solution played a pivotal role in supporting CouriersPlease’s transformation to becoming a digital e-commerce service provider.
Archive
- October 2024(44)
- September 2024(94)
- August 2024(100)
- July 2024(99)
- June 2024(126)
- May 2024(155)
- April 2024(123)
- March 2024(112)
- February 2024(109)
- January 2024(95)
- December 2023(56)
- November 2023(86)
- October 2023(97)
- September 2023(89)
- August 2023(101)
- July 2023(104)
- June 2023(113)
- May 2023(103)
- April 2023(93)
- March 2023(129)
- February 2023(77)
- January 2023(91)
- December 2022(90)
- November 2022(125)
- October 2022(117)
- September 2022(137)
- August 2022(119)
- July 2022(99)
- June 2022(128)
- May 2022(112)
- April 2022(108)
- March 2022(121)
- February 2022(93)
- January 2022(110)
- December 2021(92)
- November 2021(107)
- October 2021(101)
- September 2021(81)
- August 2021(74)
- July 2021(78)
- June 2021(92)
- May 2021(67)
- April 2021(79)
- March 2021(79)
- February 2021(58)
- January 2021(55)
- December 2020(56)
- November 2020(59)
- October 2020(78)
- September 2020(72)
- August 2020(64)
- July 2020(71)
- June 2020(74)
- May 2020(50)
- April 2020(71)
- March 2020(71)
- February 2020(58)
- January 2020(62)
- December 2019(57)
- November 2019(64)
- October 2019(25)
- September 2019(24)
- August 2019(14)
- July 2019(23)
- June 2019(54)
- May 2019(82)
- April 2019(76)
- March 2019(71)
- February 2019(67)
- January 2019(75)
- December 2018(44)
- November 2018(47)
- October 2018(74)
- September 2018(54)
- August 2018(61)
- July 2018(72)
- June 2018(62)
- May 2018(62)
- April 2018(73)
- March 2018(76)
- February 2018(8)
- January 2018(7)
- December 2017(6)
- November 2017(8)
- October 2017(3)
- September 2017(4)
- August 2017(4)
- July 2017(2)
- June 2017(5)
- May 2017(6)
- April 2017(11)
- March 2017(8)
- February 2017(16)
- January 2017(10)
- December 2016(12)
- November 2016(20)
- October 2016(7)
- September 2016(102)
- August 2016(168)
- July 2016(141)
- June 2016(149)
- May 2016(117)
- April 2016(59)
- March 2016(85)
- February 2016(153)
- December 2015(150)