Covering Disruptive Technology Powering Business in The Digital Age

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Conversational AI Takes Hold of Customer Engagements in APAC—New Infobip Report

  Global cloud communications platform Infobip has launched a new report featuring research insights by leading analyst firm IDC. The Infob ...
May 31, 2024 // AI agent conversational AI Infobip //
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Toku to Deliver Better Customer Engagement with Planned Acquisition of AiChat by Q3

  Toku, Asia Pacific’s leading provider of enterprise-grade cloud communications and customer experience (CX) solutions, has announced its int ...
April 24, 2024 // News AiChat CX Toku //
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Air Canada Chatbot Gives Misleading Info, Costs Airline USD $812 in Landmark Court Ruling

Written by: Martin Dale Bolima, Tech Journalist, AOPG.   A small claims adjudicator in British Columbia—the Civil Resolution Tribunal (CRT) ...
February 19, 2024 // Airline //
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Majority of APAC Customers Will Take Their Business Elsewhere Following Poor Experiences—Vonage

  Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released i ...
January 26, 2024 // Customer Experience Virtual Agent Vonage //
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AI Ushers in Era of Intelligent CX, Transforms Entire Industry

   Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intellig ...
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Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences

  Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to h ...
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Sendbird Integrates Open-Source LLM to Address AI Chatbot Enterprise Privacy Concerns

  Sendbird, the industry-leading communications API platform for web and mobile apps, recently announced a groundbreaking integration to revolution ...
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