Covering Disruptive Technology Powering Business in The Digital Age

  Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to new research by Service ...

  Nutanix, Inc., a leader in hybrid multi-cloud computing, has announced that Forever New modernised its infrastructure by using Nutanix techn ...

  Businesses are integrating customer data platforms with Artificial Intelligence (AI) and analytics to personalise customer experiences and d ...

  Zendesk has announced the completion of its acquisition of Klaus, the industry leading Artificial Intelligence (AI)-powered quality manageme ...

    Despite almost half of consumers in Malaysia (47%) favouring Artificial Intelligence (AI)-assisted brand interactions, a new repor ...

  EVme, a full-service electric vehicle (EV) lifestyle platform based in Thailand, has chosen Salesforce, the no. 1 AI CRM, to deliver persona ...

Written By: Darko Liang, Business Lead eCommerce APAC, Infobip   Although the pandemic is over, a permanent shift in customer communication ...

  Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released i ...