Covering Disruptive Technology Powering Business in The Digital Age

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ServiceNow Study: Singaporeans Spent Over 30M Hours on Hold in 2023, Losing a Staggering SGD $1.24B in Wages

  Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to new research by Service ...
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Forever New Builds on 2016 Partnership with Nutanix, Firms Up Infrastructure for Exciting Retail Boom

  Nutanix, Inc., a leader in hybrid multi-cloud computing, has announced that Forever New modernised its infrastructure by using Nutanix techn ...
February 29, 2024 // News nutanix //
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Twilio’s New Report Reveals Customer Data Platforms Are Critical for AI-Driven Customer Insights

  Businesses are integrating customer data platforms with Artificial Intelligence (AI) and analytics to personalise customer experiences and d ...
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Zendesk Completes Bold Acquisition of Klaus, Set to Reinvent Customer Experience

  Zendesk has announced the completion of its acquisition of Klaus, the industry leading Artificial Intelligence (AI)-powered quality manageme ...
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Malaysian Consumers Embracing AI-Led Customer Experience, and Brands Are Trying to Fulfill This Need

    Despite almost half of consumers in Malaysia (47%) favouring Artificial Intelligence (AI)-assisted brand interactions, a new repor ...
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EVme Delivers Dependable, Connected CX with Reliable Salesforce Automotive Cloud

  EVme, a full-service electric vehicle (EV) lifestyle platform based in Thailand, has chosen Salesforce, the no. 1 AI CRM, to deliver persona ...
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Achieve the Power of Conversational Commerce: New Infobip Study Highlights Dynamic APAC Landscape

Written By: Darko Liang, Business Lead eCommerce APAC, Infobip   Although the pandemic is over, a permanent shift in customer communication ...
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Majority of APAC Customers Will Take Their Business Elsewhere Following Poor Experiences—Vonage

  Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released i ...
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