ServiceNow Study: Singaporeans Spent Over 30M Hours on Hold in 2023, Losing a Staggering SGD $1.24B in Wages
Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to new research by Service ...
May 23, 2024 // automation customer service ServiceNow //
Forever New Builds on 2016 Partnership with Nutanix, Firms Up Infrastructure for Exciting Retail Boom
Nutanix, Inc., a leader in hybrid multi-cloud computing, has announced that Forever New modernised its infrastructure by using Nutanix techn ...
Twilio’s New Report Reveals Customer Data Platforms Are Critical for AI-Driven Customer Insights
Businesses are integrating customer data platforms with Artificial Intelligence (AI) and analytics to personalise customer experiences and d ...
February 22, 2024 // Artificial Intelligence Customer Data Platform Twilio Twilio Segment //
Zendesk Completes Bold Acquisition of Klaus, Set to Reinvent Customer Experience
Zendesk has announced the completion of its acquisition of Klaus, the industry leading Artificial Intelligence (AI)-powered quality manageme ...
Malaysian Consumers Embracing AI-Led Customer Experience, and Brands Are Trying to Fulfill This Need
Despite almost half of consumers in Malaysia (47%) favouring Artificial Intelligence (AI)-assisted brand interactions, a new repor ...
February 8, 2024 // Adobe Artificial Intelligence Artificial Intelligence Generative AI //
EVme Delivers Dependable, Connected CX with Reliable Salesforce Automotive Cloud
EVme, a full-service electric vehicle (EV) lifestyle platform based in Thailand, has chosen Salesforce, the no. 1 AI CRM, to deliver persona ...
February 5, 2024 // electric vehicle EVme Salesforce Salesforce Automotive Cloud //
Achieve the Power of Conversational Commerce: New Infobip Study Highlights Dynamic APAC Landscape
Written By: Darko Liang, Business Lead eCommerce APAC, Infobip
Although the pandemic is over, a permanent shift in customer communication ...
February 5, 2024 // Blogs conversational commerce digital agent Infobip //
Majority of APAC Customers Will Take Their Business Elsewhere Following Poor Experiences—Vonage
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released i ...