ServiceNow Study: Singaporeans Spent Over 30M Hours on Hold in 2023, Losing a Staggering SGD $1.24B in Wages
Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to new research by Service ...
May 23, 2024 // News automation Customer Experience customer service customer service ServiceNow //
Sprinklr Study Finds More Brands Struggling with Ineffective AI for Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, has announced the results of a report. T ...
March 17, 2023 // News Artificial Intelligence Digital Transformation Sprinklr //
