Zendesk Completes Bold Acquisition of Klaus, Set to Reinvent Customer Experience
Zendesk has announced the completion of its acquisition of Klaus, the industry leading Artificial Intelligence (AI)-powered quality manageme ...
Zendesk Set to Formally Acquire Klaus, Redefine Customer Service
Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading Artificial Intelligence (AI)-powered quality ...
January 11, 2024 // News digital assistant Digital Transformation Klaus //
Zendesk Extends CX Leadership with Powerful Generative AI Offerings
Zendesk, Inc. has announced market-leading customer experience (CX) generative AI advancements that allow companies to realise immediate business ...
October 6, 2023 // Generative AI //
Zendesk Acquires Tymeshift to Bring AI-Powered Workforce Management to Customers
Zendesk, Inc., today announced the acquisition of Tymeshift, an artificial intelligence (AI)-powered modern workforce management (WFM) solut ...
June 26, 2023 // News News News News News News Artificial Intelligence Customer Experience intelligent CX Tymeshift //
Zendesk Adds OpenAI Integration to Expand AI-Powered Customer Experiences
Zendesk has announced its collaboration with OpenAl. The collaboration will enable to former to launch new capabilities leveraging the latter’s A ...
Zendesk Partners with AWS to Unlock Smarter, More Personalised Customer Service at Scale
Zendesk, Inc., has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). This partnership aims to he ...
March 28, 2023 // Amazon Web Services AWS //
Zendesk: Immersive CX Crucial to Win and Retain Customers during Economic Uncertainty
Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast beco ...
January 20, 2023 // chatbot conversational experience CX trends immersive CX omnichannel experience Zendesk CX Trends Report //
