Conversational AI Takes Hold of Customer Engagements in APAC—New Infobip Report
Global cloud communications platform Infobip has launched a new report featuring research insights by leading analyst firm IDC.
The Infob ...
May 31, 2024 // AI agent conversational AI Infobip //
Anthropic Launches Business Chatbot Claude 3 as It Hunts Corporate Dollars, Competes vs. Established Rivals
(Reuters) – Artificial intelligence startup Anthropic launched a version of its latest chatbot technology aimed at businesses on Wednesday, ...
Toku to Deliver Better Customer Engagement with Planned Acquisition of AiChat by Q3
Toku, Asia Pacific’s leading provider of enterprise-grade cloud communications and customer experience (CX) solutions, has announced its int ...
Air Canada Chatbot Gives Misleading Info, Costs Airline USD $812 in Landmark Court Ruling
Written by: Martin Dale Bolima, Tech Journalist, AOPG.
A small claims adjudicator in British Columbia—the Civil Resolution Tribunal (CRT) ...
February 19, 2024 // Airline //
Majority of APAC Customers Will Take Their Business Elsewhere Following Poor Experiences—Vonage
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released i ...
January 26, 2024 // Customer Experience Virtual Agent Vonage //
AI Ushers in Era of Intelligent CX, Transforms Entire Industry
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intellig ...
January 22, 2024 // Customer Experience CX digital assistant Generative AI Generative AI Zendesl //
Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences
Global cloud communications platform Infobip has launched AI Hub, a comprehensive artificial intelligence (AI) overhaul of its platform to h ...
December 20, 2023 // News AI Hub Artificial Intelligence conversational AI Generative AI Infopbip //
Sendbird Integrates Open-Source LLM to Address AI Chatbot Enterprise Privacy Concerns
Sendbird, the industry-leading communications API platform for web and mobile apps, recently announced a groundbreaking integration to revolution ...
