AI Ushers in Era of Intelligent CX, Transforms Entire Industry
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intellig ...
WPP and Sprinklr Partner to Bring AI-Powered Customer Experience Management Solutions to Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded str ...
November 10, 2023 // Artificial Intelligence Sprinklr WPP //
Thailand’s Largest Crypto Exchange Bitkub Expands use of Freshworks Products to Create an Employee and Customer Experience
Bitkub Exchange, one of ASEAN's leading cryptocurrency exchanges and Thailand’s largest, has selected Freshworks, a global leader in busines ...
October 12, 2023 // Bitkub Exchange Freshdesk Freshworks //
Zendesk Acquires Tymeshift to Bring AI-Powered Workforce Management to Customers
Zendesk, Inc., today announced the acquisition of Tymeshift, an artificial intelligence (AI)-powered modern workforce management (WFM) solut ...
June 26, 2023 // News intelligent CX Tymeshift Zendesk Zendesk //
Zendesk Adds OpenAI Integration to Expand AI-Powered Customer Experiences
Zendesk has announced its collaboration with OpenAl. The collaboration will enable to former to launch new capabilities leveraging the latter’s A ...
Infobip Launches Conversational Everything Blueprint to Help Brands Meet Evolving Customer Preferences and the Growing Popularity of Chat Apps
Global cloud communications platform Infobip has launched a new Conversational Everything Blueprint that will enable brands to embed convers ...
April 17, 2023 // chat app Conversational Everything Infobip //
Zendesk Partners with AWS to Unlock Smarter, More Personalised Customer Service at Scale
Zendesk, Inc., has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). This partnership aims to he ...
March 28, 2023 // Amazon Web Services AWS //
New Study Reveals That Consumers Want Digital Interactions with Brands to Feel More Like Personal Conversations
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has unveiled new research that s ...
