AI Ushers in Era of Intelligent CX, Transforms Entire Industry
Zendesk, Inc. today released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intellig ...
January 22, 2024 // News chatbot CX digital assistant Generative AI Zendesl //
WPP and Sprinklr Partner to Bring AI-Powered Customer Experience Management Solutions to Global Brands
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of an expanded str ...
Thailand’s Largest Crypto Exchange Bitkub Expands use of Freshworks Products to Create an Employee and Customer Experience
Bitkub Exchange, one of ASEAN's leading cryptocurrency exchanges and Thailand’s largest, has selected Freshworks, a global leader in busines ...
October 12, 2023 // Bitkub Exchange Freshdesk Freshworks //
Zendesk Acquires Tymeshift to Bring AI-Powered Workforce Management to Customers
Zendesk, Inc., today announced the acquisition of Tymeshift, an artificial intelligence (AI)-powered modern workforce management (WFM) solut ...
June 26, 2023 // intelligent CX Tymeshift Zendesk Zendesk //
Zendesk Adds OpenAI Integration to Expand AI-Powered Customer Experiences
Zendesk has announced its collaboration with OpenAl. The collaboration will enable to former to launch new capabilities leveraging the latter’s A ...
Infobip Launches Conversational Everything Blueprint to Help Brands Meet Evolving Customer Preferences and the Growing Popularity of Chat Apps
Global cloud communications platform Infobip has launched a new Conversational Everything Blueprint that will enable brands to embed convers ...
Zendesk Partners with AWS to Unlock Smarter, More Personalised Customer Service at Scale
Zendesk, Inc., has announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). This partnership aims to he ...
March 28, 2023 // Amazon Web Services AWS //
New Study Reveals That Consumers Want Digital Interactions with Brands to Feel More Like Personal Conversations
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has unveiled new research that s ...
January 16, 2023 // omichannel communication Opus Research personalised engagement virtual assistant voicebot Vonage //
